Guarantee

Our Guarantee

Shop with Confidence

At NIALAYA & CO, we believe that every piece of jewelry should bring you confidence, beauty, and peace of mind. That’s why we back every purchase with our Quality & Satisfaction Guarantee — because your trust means everything to us.

7-Day Return & Exchange Guarantee

If your jewelry isn’t what you expected — whether in style, size, or feel — you can return or exchange it within 7 days of delivery. Items must be unworn, undamaged, and returned in their original packaging.

Custom or personalized pieces may not be eligible for return — please check your order details before completing purchase.

Authentic Quality Promise

We guarantee that all our jewelry pieces are made from high-quality materials, carefully crafted and inspected before shipping. From delicate stones to metal finishing, we ensure each item meets our premium standards.

Damage or Defect Guarantee

If your order arrives damaged or defective, please contact us within 48 hours of receiving it. We’ll arrange a replacement or full refund after verifying the issue. Our goal is to make sure you love every piece you receive from us.

Lifetime After-Sales Support

Our commitment doesn’t end after your purchase. If your jewelry needs cleaning advice, minor repairs, or maintenance guidance — our team is always here to help.
We want your jewelry to stay as beautiful as the day you bought it.

Contact Our Support Team

We’re here to make your shopping experience smooth and secure.
For any questions about your order, return, or guarantee claim, reach us at:
📧 info@nialaya.ae
📞 +971585782435

Our Promise

We’re proud to offer jewelry that’s more than just beautiful — it’s crafted with care and backed by trust.
Your satisfaction is guaranteed with every order.

Quality Jewelry • 7-Day Return Guarantee • Trusted Worldwide
12-Month Guarantee • Premium Craftsmanship • Secure Checkout