Shipping
What shipping options are available on Nialaya.ae?
SHIPPING OPTIONS WITHIN DUBAI & UAE
- QUIQUP - Same day - 45 AED, FREE Delivery for orders over 500 AED
- QUIQUP - Next day delivery - 35 AED, FREE Delivery for orders over 500 AED
- ARAMEX - Same day - 45 AED, FREE Delivery for orders over 500 AED
- ARAMEX - Next Day delivery - 35 AED, FREE Delivery for orders over 500 AED
What payment methods are accepted on Nialaya.ae?
We accept the following forms of payment on Nialaya.ae: American Express, Visa, MasterCard, Tabby, Google pay, Apple pay.
Will my Nialaya purchase arrived gift wrapped?
Yes, it will arrive in our exclusive pouch or a gift box. A certificate and care card are enclosed.
Can I include a personalized gift message with my purchase?
Yes, please make a note under “Special Instructions” before checking out.
How can I check an order I placed on Nialaya.ae?
You can log into your account to track recent orders.
How can I make a return or exchange?
If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 7 days of purchase.
To initiate a return or exchange, please contact us at info@nialaya.ae
Please visit our Exchanges & Return page for more details.
Does Nialaya offer warranty on its jewelry?
Over the years Nialaya worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are offering 12 months guerantee on all items purchased on or after October 25th 2025 on NIALAYA.AE or in our Nialaya & Co. stores in UAE. Please note that we do not offer guarantee on any items purchased outside of our own website or our stores. Receipt must be presented to use the guarantee.
The guarantee covers the following for beaded bracelets and necklaces:
- Broken string, wire, or elastic
- Cracked beads
- Damaged lock or closure on beaded jewelry
- Broken wire on beaded bracelets
Please note that the guarantee does not cover plating issues, discoloration of beads and leather, broken and ripped necklaces, or damage due to normal wear and tear or improper storage of your items. Please review our jewelry care guide to minimize wear and tear on your jewelry.
We offer low cost repairs on broken necklaces, please contact our customer service team to learn more.
The customer is still responsible for all shipping costs.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
If you have a repair, please e-mail info@nialaya.ae for details on how to process your repair. Once we have received your repair at our office, we are not able to store your item for longer than 45 days.